5 (O would some power the gift to give us to see ourselves as others see us.) Robert Burns, Poem “To a Louse,” verse 8. In this poem, Burns, who was the Scottish national poet (1759 – 1796), paints a scene of a haughty beauty at Church, unaware of the louse on her bonnet and of others’ awareness of same.
6 Thomas-Kilmann Conflict Mode Instrument — also known as the TKI (Mountain View, CA: CPP, Inc., 1974–2009), by Kenneth W. Thomas and Ralph H. Kilmann; see,http://kilmann.com/conflict.html.
G. Richard Shell, Bargaining for Advantage – Negotiation Strategies for Reasonable People.
7 G. Richard Shell, Bargaining for Advantage – Negotiation Strategies for Reasonable People.