How Great is the Scope of Mediation?
Overview Of Mediator Orientation
A Glimpse At Transformative, Problem-Solving & Understanding-Based Approaches To Mediation
The Protean Mediator As Resolution To The Facilitative, Evaluative & Directive Debate
Who Gets The Deal Done?
Using Caucus To Consider 'Bad News'
Handling Confidential Information & Trade Secrets In Mediation
Overcoming Reactive Devaluation
Atmospherics & Process Design
How To Make Effective Use Of Phone Calls
Do Your Homework
Pre-Mediation Statements & Party Attendance
Benefits Of Joint Session
How Parties Can Make Effective Openings
What Makes An Effective Negotiator?
BATNA - The Best Alternative To A Negotiated Agreement
Active Listening And Cultivating Communication Through Disclosure
What Do We Listen For In Negotiation & Mediation?
The Role Of Trust & Relationships In Mediation
Use Of Emotions To Make A Deal
Opening Parties' Minds Through Reality Testing & Exploring Stories
How To Use The Numbers: Risk Analysis, Bracketing & ZOPA
Use Of Leverage & Silence